Oncolens

CUSTOMER SUCCESS REPRESENTATIVE

It is hard to find someone in today’s world that hasn’t been impacted by cancer. At OncoLens, we envision a world where every cancer patient has access to the best possible minds, therapies and innovations in care – in time to make a difference. We are committed to creating tech-based platforms to deliver solutions for cancer care professionals to improve treatment plans and save lives.

Join our team and be part of an exciting, rapidly growing company that is making a difference in the fight against cancer. We are looking for a Customer Support Representative with the following attributes

  • Great customer service skills
  • Strong technical acumen
  • Speaks the language of oncology/cancer
  • Can be based anywhere (work remotely)

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Ensure customer satisfaction and provide professional customer support
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Provide training for as needed, on all aspects/roles of the application
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues, as necessary.
  • Supporting management of the client relationship by fostering an environment which will lead to additional product adoption with the client base
  • Maintaining a high level of professionalism with clients and working to establish a positive rapport with them
  • Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers

TRAVEL REQUIREMENTS

  • Minimal

KEY COMPETENCIES

  • Superior problem-solving skills
  • Strong written and verbal communication skills
  • Excellent organizational skills and ability to efficiently handle multiple issues at once
  • Strong business acumen and understanding of department’s role in organization
  • Effective communicator, collaborative, customer-focused
  • Strong interpersonal, presentation, and communication skills and comfortable interacting with physicians and hospital leadership
  • Ability to manage multiple, simultaneous tasks and deadlines; prioritize effectively and handle shifting priorities smoothly and professionally
  • Potential to grow into management role

EDUCATION AND QUALIFICATIONS

  • Knowledge of healthcare operations; preferably oncology/cancer related
  • Certification in a cancer care related field (CTR, Navigator, etc.) or related experience in a cancer center preferred
  • Experience working as a Cancer Conference Coordinator preferred
  • Bachelors’ degree in Healthcare, Consumer, Business or Management studies or seven to ten years related experience and/or equivalent combination of education and experience preferred
  • Proficiency in MS Word, Excel, Outlook and PowerPoint required

Excited to learn more? Apply at careers@oncolens.com